Refund and Privacy Policy

Refund Policy

If a product or service we provide to you is faulty, has been wrongly described by us, or is different to what you purchased, you may request a refund, exchange or credit.

For web hosting services, we define “faulty” to mean the hosted content (such as a website or emails) is not accessible to internet users for a cumulative period of more than 4 hours in any given calendar month due to a problem within our control and caused by us.

We do not normally give refunds if you change your mind or make a wrong decision when purchasing a product or service from us.

Privacy Policy

When you give us your private information, we retain this information and take measures to protect that information from unauthorised use.

We do not pass on your private information to other parties unless you give us your permission or we are required by law to do so.

We use your private information to contact you in the normal course of maintaining a business relationship with you; including sending you correspondence (such as a newsletter or product information) that we believe may interest you. If you do not wish to receive correspondence from us, or you believe our business relationship has ended, please advise us so we may remove your private information from our records.

You may request to receive a copy of the private information which we hold about you.

You may request for us to update the private information which we hold about you.

When you browse any of our websites, we may store a cookie on your computer which identifies certain information that you or your computer has provided to our website. We do this to personalise your experience with us.

When you browse any of our websites, we may record your computer’s IP address which may identify when you repeatedly access content from our website. We do this to provide an enhanced browsing experience for you and to prepare anonymous, collective statistics about the behaviour of visitors on our websites.

Card Holder Data

Yorkeys Knob Boat Club  the NAB Transact Payment Gateway for its online credit card transactions. NAB Transact processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the NAB Transact gateway are secured payments.

  •    Your complete credit card number cannot be viewed by Yorkeys Knob Boat Club or any outside party.
  •     Security – uses NAB supplied 128 bit SSL security certificate and a fingerprint is generated as an encrypted record of the amount to be paid
  •     Compliance – card details are not saved to ensure simple compliance with Payment Card Industry Data Security Standards
  •     NAB Transact at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Yorkeys Knob Boat Club.
  •     3-D Secure helps make internet based card payments safer by using an online connection between cardholders and their bank (the card issuer) at the time of purchase. Cardholders need to authenticate their identity as part of the payment transaction protecting you both from fraudulent transactions. (only available to customer signed up with 3-D Secure).
  •     Reduces risk of fraud – 3D Secure and CVN capabilities.

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This website is not for the benefit of excluded patrons or minors

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